Privacy Policy

Last Updated: May 15, 2026

Zee Solution LLC ("we," "us," or "our") operates the ProductBot platform at chatbot.zeesolution.net and related subdomains. This Privacy Policy describes how we collect, use, and protect your personal information when you use our Service.

1. Information We Collect

1.1 Information You Provide (Subscribers)

When you create an account and use our Service, we collect:

Data	Purpose	Basis
Email address	Account login, verification, password reset, service notifications	Contract
Password (hashed)	Authentication	Contract
Business name	Profile display, branding	Contract
Website URL	Profile display	Contract
Chatbot configuration	Product data, decision trees, branding settings	Contract
Payment information	Subscription billing (processed by our payment processor; we do not store card numbers)	Contract

1.2 Information Collected Automatically

Data	Purpose	Retention
Session tokens	Authentication	30 days (auto-deleted when expired)
Conversation counts	Usage tracking and plan limits	Reset monthly
IP addresses	Rate limiting (in-memory only, not stored)	Not persisted

1.3 End-User Data (Website Visitors)

When visitors to our Subscribers' websites interact with an embedded ProductBot chatbot:

• We track conversation start events (aggregate count only) for usage metering.
• We do not collect names, email addresses, IP addresses, or any personally identifiable information from end-users through the standard product recommendation widget.
• Chatbot interactions (button clicks, category selections) are processed in the browser and are not transmitted to our servers beyond the conversation count.

1.4 Landing Page Analytics

Our landing page (chatbot.zeesolution.net) uses a privacy-first, cookie-free analytics service that:

• Does not use cookies
• Does not track individual visitors
• Does not collect personally identifiable information
• Collects only aggregate data: page views, referrers, countries, browsers, and device types

2. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve the Service
• Process payments and manage subscriptions
• Send transactional emails (verification, password reset, billing notifications)
• Monitor usage against plan limits
• Protect against fraud, abuse, and unauthorized access
• Respond to your inquiries and support requests

We will never sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.

3. Third-Party Services

We share limited data with the following categories of service providers, solely to operate the Service:

Category	Purpose	Data Shared
Payment processor	Subscription billing	Email address, billing information (card numbers are never stored by us)
Email delivery provider	Transactional email delivery	Email address
Cloud hosting provider	Application and database hosting	All account data (encrypted at rest)
Content delivery & analytics	CDN, DNS, and aggregate traffic analytics	Aggregate page view data (no PII)

We do not share your data with advertising networks, data brokers, or marketing platforms.

A current list of our specific sub-processors is available upon request at contact@zeesolution.net.

4. Cookies

We use a single essential session cookie ("session") to keep you logged in to the dashboard. This cookie:

• Is httpOnly (not accessible to JavaScript)
• Is secure (transmitted only over HTTPS in production)
• Expires after 30 days
• Contains only a random session token (no personal data)

We do not use tracking cookies, advertising cookies, or third-party cookies.

5. Data Security

We implement the following security measures to protect your data:

• Passwords are hashed using bcrypt with 12 salt rounds (never stored in plain text)
• Session tokens are generated using cryptographically secure random bytes (256-bit)
• All data in transit is encrypted via HTTPS/TLS
• Database access is restricted and encrypted at rest
• Rate limiting protects against brute-force attacks
• Payment webhook signatures are verified to prevent spoofing
• HTTP security headers are enforced via Helmet
• Expired sessions are automatically purged every 6 hours

6. Data Retention

• Active accounts: Data is retained for the duration of your subscription.
• Canceled accounts: Account data is retained for 30 days after cancellation, then permanently deleted.
• Session data: Expired sessions are automatically deleted every 6 hours.
• Conversation counts: Reset at the start of each billing period.

7. Your Rights

You have the following rights regarding your personal data:

7.1 All Users

• Access: You may request a copy of all personal data we hold about you.
• Correction: You may update your profile information through the dashboard at any time.
• Deletion: You may request deletion of your account and all associated data by contacting us at contact@zeesolution.net.
• Portability: You may request your data in a machine-readable format.

7.2 California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You may request details about the categories and specific pieces of personal information we collect, the purposes for collection, and the categories of third parties with whom we share it.
• Right to Delete: You may request deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out of Sale: We do not sell your personal information to third parties. As such, there is no need to opt out. However, you may contact us at any time to confirm this.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise any of these rights, contact us at contact@zeesolution.net. We will respond within 45 days.

7.3 European Economic Area, UK, and Switzerland Residents (GDPR)

If you are located in the EEA, UK, or Switzerland, the GDPR or equivalent local laws apply to your personal data. Zee Solution LLC is the data controller.

We process your personal data to provide the Service, secure our platform and prevent fraud, and comply with legal obligations such as tax and accounting. With your consent, we may also send marketing communications or use non-essential cookies. You can withdraw consent at any time.

In addition to the rights in section 7.1, you have the right to access, correct, delete, restrict processing of, port, and object to the processing of your personal data, and to lodge a complaint with your local data protection authority.

Our infrastructure is located in the United States. When personal data is transferred outside the EEA, UK, or Switzerland, we rely on the European Commission's Standard Contractual Clauses and equivalent UK safeguards with our sub-processors. To exercise any GDPR right, contact contact@zeesolution.net. We respond within one month.

7.4 Do Not Sell My Personal Information

Zee Solution LLC does not sell, rent, or trade your personal information to any third party for monetary or other valuable consideration. This applies to all users, including California residents under the CCPA.

8. Children's Privacy

The Service is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us and we will promptly delete it.

9. International Data Transfers

Our Service is hosted in the United States. If you access the Service from outside the United States, your data will be transferred to and processed in the United States, which has different data protection laws than your jurisdiction.

For users in the EEA, UK, or Switzerland, transfers are protected by Standard Contractual Clauses (SCCs) and equivalent UK safeguards with our sub-processors. See section 7.3 above for details on your GDPR rights and the supervisory authorities you may contact.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a notice on the dashboard at least 30 days before taking effect. The "Last Updated" date at the top of this page indicates when the policy was last revised.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at:
Email: contact@zeesolution.net
Website: zeesolution.net